Privacy Policy

This Privacy Policy explains how Heritage Trails processes personal data in connection with its website and reservation-based culinary and market tours in Umm Salal, Qatar. It applies to visitors, inquiry submitters, and guests who use our booking and tour services.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

How We Use Data

We use personal data to respond to inquiries, manage reservations, confirm dates and group details, collect dietary information, coordinate meeting point arrangements, process payments, communicate about route and tasting confirmations, and deliver guided tasting experiences. We also use data to maintain records, improve service administration, support website security, and meet legal, accounting, and operational obligations.

We process personal data only for purposes connected to the website, bookings, and service delivery.

Service Providers

We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and related operational tasks. Where third parties assist with the delivery of a tour or reservation workflow, they are expected to use the data only for the agreed purpose and to maintain appropriate confidentiality safeguards.

Operational partners receive only the information needed to perform their assigned function.

Legal Disclosure

We may share personal data where required to comply with legal duties, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims. We may also disclose information where necessary to prevent fraud, misuse, or security incidents.

We disclose personal data to public authorities only when a lawful obligation applies.

01 · Collection

Data We Collect

We may collect identification and contact details, booking and payment information, dietary preferences, group size, meeting point details, communication records, and limited technical data such as device or browser information. If you join a guided tasting walk or private culinary route, we may also process information you provide about route preferences, language choice, and accessibility or suitability needs for the specific experience.

The data we collect depends on booking, inquiry, and tour participation activities.

02 · Sources

Sources of Data

We receive personal data when you submit a website request, contact us by email or phone, make a reservation, provide dietary information, or communicate with us about a tour. We also collect certain information automatically through the website, such as basic usage and technical data, and we may generate internal records relating to bookings, confirmations, and service delivery.

Most information is provided directly by the user, with some data created during normal website and booking use.

03 · Cookies

Types of Cookies

Our website may use essential cookies to support core functions, such as page navigation and form submission. We may also use functional cookies to remember basic preferences and, where enabled, analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.

We use only standard cookie categories needed for operation, performance, and preference handling.

04 · Controls

Cookie Controls

You can usually control cookies through your browser settings and, where available, device-level privacy tools. If you disable certain cookies, parts of the website may not function as intended, including request forms or preference-related features. We do not rely on cookies to collect more information than is needed for ordinary site operation and basic analytics.

Cookie settings can be managed through browser controls, and some cookies may be limited or blocked.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances and withdraw consent where processing is based on consent.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify your identity and understand the scope of your request. If a request cannot be fully satisfied, we will explain the reason where permitted by law and provide the outcome in a clear and practical form.

Requests are reviewed against identity and security checks before any disclosure or change is made.

Data Retention

Booking, payment, and service records are retained for the period needed to manage the reservation, complete the experience, handle follow-up matters, and meet accounting or legal requirements. When data is no longer needed, it is deleted, anonymized, or archived in a restricted form where appropriate.

We keep data only for as long as needed for the relevant purpose or legal obligation.

Policy Updates

Policy Changes

The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.